We live in inconceivable times. Wonderful plays, premieres, shows, competitions, concerts, festivals, exhibitions, and so on have been cancelled. This is a major blow for the entire sector.
As a consumer, you are always entitled to a refund of the ticket price. However, the current coronacrisis means that the financial impact is so big for the sector that theaters, clubs, museums, venues, organizers, etc., could go bankrupt, should everyone with a ticket reclaim their money.
In consultation with, among others, the various trade associations in the cultural sector, the Dutch Ministry of Education, Culture and Science, the Dutch Ministry of Economic Affairs and the Netherlands Authority for Consumers & Markets, a scheme has been drafted which offers solutions for this exceptional situation.
This initiative is supported by:
Every theater, venue, festival, organizer, monument, museum or concert hall upholds the same policy with regard to restitution. If an event cannot be rescheduled, or if you cannot go on the alternative date, you will be given the opportunity to receive the price of the ticket(s), including service fees, in the form of a voucher which will remain valid with the organization where you bought your ticket. Of course, requesting a refund or donating your ticket(s) remains possible.
Why the ticket scheme?
With ‘Save your ticket, enjoy later’, the cultural and sporting industry hopes that ticket holders will attend their favourite venue or event at a later date.
This helps to absorb the economic impact of measures related to the corona virus in the cultural sector. This means that efforts can continue for events in the future. This not only helps the organizers, artists and venues, but also all the people behind the scenes who make the events possible, such as set builders, technicians, suppliers, creatives and other employees, and self-employed people in the cultural and sporting sector. If you want to know more about the background, watch this video of the NOS or this item of Radar.
How does the ticket scheme work?
The full text of the scheme can be found here.
The press release can be found here.
The English text is a translation of the Dutch original. In disputes, the original Dutch text will be leading.
If your event, for instance a performance, competition or concert, is rescheduled for a date no more than 13 months from the original one, your ticket remains valid for the rescheduled event. If you cannot attend on the new date of the rescheduled event, you get back your original ticket price, including booking or service fees, as a voucher, a digital credit. How this is done varies between organizations. The voucher is valid for a minimum of 12 months.
If an event could not be rescheduled within 13 months and had to be cancelled, you will get back your ticket price, including booking or service fees, in the form of a voucher. How this is done varies between organizations. The voucher is valid for a minimum of 12 months.
For how long is my voucher valid?
You can use the credit for at least 12 months after issue to buy a ticket for another event of the same organizer. Some organizers even opt for a longer term. If you have not used your voucher (in full) and the term has expired, you will receive the (remaining) amount back.
Can I also get an immediate monetary refund?
If you cannot use the voucher, you have the right to request a refund. When the money is refunded depends on whether it concerns a canceled or a rescheduled event.
• If the event has been rescheduled, your money will be refunded one month after the date of the rescheduled event.
• If the event is canceled, the refunding term is up to 3 months after the date on which the event would have taken place. However, this ticket scheme has not been set up for nothing: cultural institutions can go under if everyone requests a refund. That is why the government also supports this scheme.
Can I make a donation?
Yes, please! The implementation of donations differs per organization. Some have set up their own fund, others refer you directly to donation possibilities with partners and / or suppliers. Again, check the website of the relevant organization.
Is my event, organizer, theater or festival part of the scheme?
In principle, all Dutch theaters, concert halls, organizers, music venues, monuments, museums and festivals can make use of this scheme.
Any other questions? Please wait a little longer. Soon, the organizer will inform all ticket holders.